At Simply-Premium we make every possible effort to ensure our Premium Members' satisfaction.
We are convinced that you will absolutely love our user friendly file downloading service and we are offering a risk free money-back guarantee!
If you are not satisfied with your premium account you can request a refund in the first 5 days if you haven’t downloaded more than 8 GB or more than 10 different files.
We would also like you to let us know the reason you were unsatisfied with our service and why you want to end your Premium Membership. We take customer feedback very seriously and use it to constantly improve our services. If you have any questions regarding the refund or cancellation of your account, please send your e-mail to:
You are not entitled for a refund if you were not aware of the hoster specific limitations! If you dont know about those limitations please check them here